Thursday, September 27, 2012

Do NOT Eat at Flavio al Velavevodetto


This past week, my little blog celebrated its 50,000th page view within about a year and a few weeks from my original start date. Because there's a chance you have stumbled on my site as a tourist looking for great places to eat in Rome, I recommend that you do NOT eat at Flavio al Velavevodetto! 

This place has received too much attention from the foodie blogs of Rome and perhaps they've become too popular for the staff to handle a heavy workload.  My wife and I used to go there because it had a good name for the food, and because it used to be a Best Budget Eat in Rome with surprisingly good and affordable dishes. But things have changed. We are locals in Rome and we will never go back and neither should you.  There are much better restaurants in Rome that will be more attentive and serve better food than Flavio al Velavevodetto.

My wife and I brought our two friends there a week ago because this had always been our go-to place for great Cucina Romana, the authentic Roman pasta dishes. We honestly went about once a month for the past nine months. The past few times before, especially in August, we noticed the food was becoming less satisfactory than the beginning experiences. Portion sizes were dramatically smaller than usual, taste of food was just ok, pasta wasn't as al dente as usual, in our eyes, it began to fail in general. We remembered the food tasting much better.
The Amatriciana at Flavio al Velavevodetto used to be so good... used to be.
Every Italian takes holiday in August so I looked over the most recent negative experience thinking the usual chefs were on vacation, that the next time would be better. September rolled around, it was a Friday night so you know the normal chefs were there and we had our worst experience yet, so bad in fact that we will never again patron this restaurant while we live in Rome and will forever recommend that people skip it if they are considering it.

It was a mix of the service and food this night. Our server forgot to bring us menus. After 10 minutes of waiting, we asked him for menus. After 10 more minutes, we asked him again. Keep in mind, he saw us often as he ran past serving food or taking other orders. Eventually, we gave up and just took them from a nearby empty table.

Next came the water and wine request. We ordered white for our friends, red for us and a bottle of water while we looked over the menu. The water came out in 5 minutes, not bad. The white wine took an additional 10 or 15 minutes and he completely forgot to bring the other carafe of red wine that we requested. And don't worry, we definitely asked at least twice for our red wine. So, more waiting and more asking where it was, and more of his saying "just a moment" in italian. 

Then the food came out.  The fried food antipasti tasted good.  That much, I was at least pleased with. Once we finished, we waited about 30 minutes for the next part of our meal which was much too long. When the primi arrived, the pasta plates, it continued going down hill. Portions were average to small, the taste was just average bordering too salty, overcooked pasta instead of al dente, nothing too pleasing.  Then the secondi came out, well, one of them, because he said he only heard us order the one meatball plate. So ten more minutes wait while we watched our friend eat her secondi, then ours came out and it was another slap in the face: a severely reduced portion of potatoes than what our friend received.  Why serve six total pieces at all when most plates serve a pile of at least twenty. The person opposite with the same plate just laughed. We ordered this dish every time we went there and knew what it usually looked like and this was not up to their standard. So we decided to talk to the staff about the terrible service that night.

Eventually we voiced all of our complaints, told them we were frequent visitors of the restaurant and he added an extra half liter of wine which when he asked if we wanted it, we said no. But he didn't comp the first half-liter, he just went and refilled it even though we didn't want it.

Then we asked for the bill. By this time, we assumed he would want us out of there too, but no, he wanted us to sit there for another 15 or 20 minutes. Awful.  So he brought out the bill and he noted that  he gave our secondi as free. We thanked him and waited for him to come back several minutes later to pick up our money. 

But when we paid the bill and he came back with our change, which was supposed to be 2 euro, he brought back only a 1 euro coin, set it on the table and walked away immediately. We looked down at it trying to remember if we read the bill incorrectly. Nope, the whole table agreed we were owed 2 euro. All we could do was laugh at the terrible experience and how spiteful the server was for questioning his terrible service and the kitchen's issues. By that time, though, we'd had enough of the battle and left without asking for our extra euro back. Enjoy the tip, pal.

I hope Flavio al Velovevodetto does something to change its ways because it has supremely become worse over the last few months. HEED MY WORDS, visitors of Rome, go someplace else if want a good Roman food experience.

4 comments:

Debbie Cloud said...

What a shame to hear the quality of food and service has changed so much. We sure enjoyed our dinner there in April 2012. Large portions, al dente pasta, wonderful flavor, courteous service. Sorry to hear about your experience.

Dan said...

I had almost the same experience at Taco Bell the other night, except they said they didn't serve wine and also got upset when I tried to pay in Euros. pretty much the same though.

Gillian Longworth McGuire said...

It is terrible when a regular place disappoints. This is my Flavio experience. It was my first visit there.

I ate at Flavio last night with a large group, half of whom were 45 minutes late. The service was good, attentive and patient with our groups flakiness. One friend ordered the pasta with calamari ripena, the portion was so large it was spilling off the plate!. My coda was perfect and my son's Amatriciana was one of the best I have tasted, smokey and tomatoey. (though not a huge portion) I am still thinking about their take on tiramisu.

Unknown said...

Gillian, Glad to hear you had a positive experience. If you liked it enough to go back, I recommend the fried meatballs as the secondi over the oxtail.

A fellow food blogger (and a far more expert one at that), Parla Food, is talking about removing Flavio from her app because my painful experience wasn't the only one reported.

"flavio is about to be pulled from Rome for Foodies. It is just not up to snuff and their insanely untraditional yet delicious tiramisu is hardly enough reason to keep it in the app."